Terms of Services for Customers

Welcome to Tidyfrog, a technology service ('Service') that allows people (collectively, 'Consumers,' and individually, 'Consumer') to request home services from service professionals ('Vendors') operated by UrbanCare ('UrbanCare,' or 'Tidyfrog' or 'we,' or 'us'). This page explains the terms by which you may use our Service as a Consumer, including but not limited to our interactive and/or mobile service, web sites, and software (collectively 'Platform'). For the UrbanCare Terms of Service of Service Pros visit our website www.tidyfrog.com ('website'). The Platform is owned and operated by UrbanCare, a Partnership Firm incorporated under the Partnership Act, 1982. This Agreement applies to all Consumers who access the Service ('Users').

ACKNOWLEDGEMENT & ACCEPTANCE

By accessing or using the Service, you represent that you have read, understood, and agree to be bound by this Terms of Service Agreement ('TOS' or 'Agreement'). You acknowledge and agree that UrbanCare may amend this Agreement at any time by posting a revised version of this Agreement on the Service or by notifying Consumers directly in UrbanCare's sole discretion. Your continued use of the Service after any changes are made to this Agreement shall constitute your consent to such changes. UrbanCare does not and will not assume any obligation to notify Users of any changes to this Agreement, or the creation or modification of any additional terms. You are responsible for remaining knowledgeable about the Terms of the Agreement.

USE RESTRICTIONS

Use of the Service is permitted only by individuals who can form legally binding contracts under applicable Law. If you do not qualify, do not use the Service. You may not use our service for any unlawful purposes or in furtherance of illegal activities.

SERVICE REQUESTS

Service Request

Upon registration with Tidyfrog the technology service platform (which would comprise of 'Mobile Apps' and 'website') of UrbanCare, a Consumer may submit through such platform a request for service or work ('Service Request') from Service Pros. All Service Requests posted through must be lawful and not in violation of any city ordinance, state, local or National law. After submission of a Service Request, UrbanCare will inform requested Service Pros of services requested by Consumer. However, UrbanCare does not and cannot guarantee that there will be Service Pros who are capable of or willing to complete the requested services at the time and place requested.

Service Request Acceptance

When a Service Pros accepts a Service Request, the Consumer and Service Pros enter a binding legal agreement between the Service Pros to complete the Service Request and the Consumer to pay the

Service Pros.

Service Request Completion

When a Service Pros has completed the Service Request, the Service Pros will mark the request as complete and notify the Consumer via the Service. The Consumer will be automatically billed with their payment information registered with UrbanCare or make payment in cash or by account payee cheque in favor of the Service Pros. See below for dispute resolution policies.

INTERACTIONS AND DISPUTES WITH SERVICE PROS

Consumer Verification

YOU SHOULD VERIFY THAT THE INFORMATION PRESENTED BY THE SERVICE PROS, INCLUDING THE INFORMATION IN THE SERVICE PROS, IS ACCURATE. URBANCARE DOES NOT VERIFY ALL INFORMATION OR DOCUMENTS PROVIDED BY SERVICE PROS AND EXPRESSLY DISCLAIMS ANY GUARANTEES OR WARRANTIES CONCERNING SUCH INFORMATION. CONSUMERS SHOULD CONDUCT THEIR OWN INVESTIGATION OF SERVICE PROS, TO INVESTIGATE AND TO DETERMINE, AMONG OTHER THINGS, WHETHER SERVICE PROS ARE APPROPRIATELY LICENSED FOR THE REQUESTED SERVICES, FREE OF SIGNIFICANT LEGAL JUDGMENTS, CARRY NECESSARY IDENTITY AT THE TIME OF VISIT AND CARRY APPROPRIATE INSURANCE OR BONDING AT APPROPRIATE LIMITS. URBANCARE DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION RECEIVED BY CONSUMER FROM GOVERNMENT AGENCIES OR FROM THIRD PARTY SOURCES IS ACCURATE, ERROR FREE, OR THAT IT IS UP TO DATE OR UPDATED AT THE TIME THAT CONSUMER CHECKS SUCH INFORMATION. MOST AGENCIES HAVE PERIODIC UPDATE CYCLES OR SCHEDULES AND THIS INFORMATION IS NOT UPDATED ON A REAL-TIME BASIS BY SUCH AGENCIES.

No Warranty or Endorsement of Service Pros Services

URBANCARE DOES NOT ENDORSE OR RECOMMEND THE SERVICES OF ANY PARTICULAR SERVICE PROS. THE DECISION TO ENTER INTO AN AGREEMENT FOR WORK BELONGS ENTIRELY TO THE CONSUMER. URBANCARE DOES NOT WARRANT THE SERVICE PRO'S PERFORMANCE ON THE JOB OR THE QUALITY OF GOODS, MATERIALS, EQUIPMENT OR SERVICES FURNISHED BY SERVICE PRO. URBANCARE DOES NOT CONTRACT FOR OR PERFORM, AND IS NOT RESPONSIBLE FOR, ANY OF THE SERVICES REQUESTED BY THE CONSUMER IN THE SERVICE REQUEST. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. URBANCARE MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE CONDUCT OF ANY SERVICE PRO OR THE SERVICE PRO'S ABILITY TO PROVIDE A SERVICE COMPLIANT WITH THE CONSUMER' S SERVICE REQUEST. YOU EXPRESSLY ACKNOWLEDGE THAT URBANCARE MAKES NO WARRANTIES, EITHER EXPRESS OR IMPLIED, REGARDING THE QUALITY OF SERVICES RENDERED BY ANY

SERVICE PROS.

Relationship between Service Pros and Consumers

CONSUMER IS SOLELY RESPONSIBLE FOR ITS INTERACTIONS WITH SERVICE PROS. CONSUMER’S RIGHTS UNDER CONTRACTS YOU ENTER INTO WITH SERVICE PROS ARE GOVERNED BY THE TERMS OF SUCH CONTRACTS AND BY APPLICABLE LAWS. SHOULD YOU HAVE A DISPUTE WITH ANY SERVICE PRO, YOU SHOULD ADDRESS SUCH DISPUTE WITH THE SERVICE PROS DIRECTLY. URBANCARE IS NOT A PARTY OR THIRD-PARTY BENEFICIARY TO THE CONTRACTS BETWEEN CONSUMERS AND SERVICE PROS.

RELEASE

IN EXCHANGE FOR THE REFERRAL SERVICE PROVIDED BY URBANCARE AND OTHER GOOD AND VALUABLE CONSIDERATION, THE RECEIPT AND SUFFICIENCY OF WHICH IS ACKNOWLEDGED, YOU EXPRESSLY AGREE TO RELEASE URBANCARE, ITS OFFICERS, DIRECTORS, AFFILIATES, PARENT COMPANIES, EMPLOYEES AND AGENTS FROM ANY CLAIMS, DEMANDS, CAUSES OF ACTION, LOSSES AND DAMAGES (DIRECT AND CONSEQUENTIAL) OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, SUSPECTED AND UNSUSPECTED, DISCLOSED AND UNDISCLOSED, ARISING OUT OF OR IN ANY WAY CONNECTED WITH ANY DISPUTE YOU HAVE WITH ONE OR MORE SERVICE PROS.

NO WARRANTIES

URBANCARE MAKES NO REPRESENTATION ABOUT THE SUITABILITY OF THE CONTENT ON OR SERVICES OF THIS SERVICE FOR ANY PURPOSE. URBANCARE DOES NOT PROMISE THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, OR THAT IT WILL PROVIDE SPECIFIC RESULTS FROM USE OF THE SERVICE OR ANY CONTENT, SEARCH OR LINK ON IT. THE SERVICE AND ITS CONTENT ARE DELIVERED ON AN "AS-IS' AND "AS-AVAILABLE' BASIS. URBANCARE SHALL NOT HAVE ANY LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE CONTENT OF THIS SERVICE, FOR YOUR ACTION OR INACTION IN CONNECTION WITH THIS SERVICE OR FOR ANY DAMAGE TO YOUR COMPUTER OR DATA OR ANY OTHER DAMAGE YOU MAY INCUR IN CONNECTION WITH THIS SERVICE. URBANCARE SPECIFICALLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. URBANCARE MAKES NO GUARANTEES OF ANY SPECIFIC RESULT FROM USE OF THIS SERVICE. YOUR USE OF THIS

SERVICE IS AT YOUR OWN RISK.

LIMITATIONS OF LIABILITY

IN NO EVENT SHALL URBANCARE, ITS OFFICERS, DIRECTORS, AFFILIATES, PARENT COMPANIES, EMPLOYEES AND/OR AGENTS BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, GENERAL, SPECIAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF OR RELATING TO

WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. URBANCARE IS NOT LIABLE FOR ANY LOST DATA RESULTING FROM THE OPERATION OF THE SERVICE OR THE ENFORCEMENT OF THE TERMS. URBANCARE EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTY USERS, URBANCARE USERS, ADVERTISERS AND/OR SPONSORS ON THE SERVICE, IN CONNECTION WITH THE SERVICE OR OTHERWISE RELATED TO YOUR USE OF THE SERVICE. BY USING THE SERVICE, YOU AGREE TO TAKE REASONABLE PRECAUTIONS IN

ALL INTERACTIONS WITH OTHER USERS OF THE SERVICE.

IN NO EVENT SHALL THE TOTAL, AGGREGATE LIABILITY OF URBANCARE, OR ANY OF THE ABOVE-REFERENCED RESPECTIVE PARTIES, ARISING FROM OR RELATING TO THE PLATFORM, AND/OR SUBMITTED CONTENT EXCEED THE TOTAL AMOUNT OF FEES ACTUALLY RECEIVED BY URBANCARE FROM THE SERVICE PROS IN CONNECTION WITH THE SERVICE PROVIDED TO YOU.

YOU HEREBY ACKNOWLEDGE AND AGREE THAT URBANCARE SHALL NOT BE LIABLE FOR SUBMITTED CONTENT OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY OR SERVICE USER OR SERVICE PROVIDER OR CONSUMER AND THAT THE RISK OF HARM OR DAMAGE FROM THE FOREGOING RESTS ENTIRELY WITH YOU. YOU FURTHER ACKNOWLEDGE AND AGREE THAT URBANCARE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING BUT NOT LIMITED TO LOSS OF BUSINESS, REVENUE, PROFITS, USE, DATA OR OTHER ECONOMIC ADVANTAGE) WHATSOEVER RESULTING FROM OR RELATING TO ANY CONTRACT BETWEEN WEBSITE USERS ENTERED INTO INDEPENDENTLY OF THE PLATFORM. THE PLATFORM MAY CONTAIN LINKS TO THIRD-PARTY PLATFORM THAT ARE NOT OWNED OR CONTROLLED BY URBANCARE. URBANCARE DOES NOT HAVE ANY CONTROL OVER, AND ASSUMES NO RESPONSIBILITY FOR, THE CONTENT, PRIVACY POLICIES, OR PRACTICES OF ANY THIRD-PARTY PLATFORM. IN ADDITION, URBANCARE WILL NOT AND CANNOT CENSOR OR EDIT THE CONTENT OF ANY THIRD-PARTY SITE. BY USING THE PLATFORM, YOU EXPRESSLY RELIEVE URBANCARE FROM ANY AND ALL LIABILITY ARISING FROM YOUR USE OF ANY THIRDPARTY PLATFORM. ACCORDINGLY, PLEASE BE ADVISED TO READ THE TERMS AND CONDITIONS AND PRIVACY POLICY OF EACH THIRD-PARTY PLATFORM THAT YOU VISIT, INCLUDING THOSE DIRECTED BY THE LINKS CONTAINED ON THE PLATFORM.

CONTENT ON SERVICE

Content

Users may post "star ratings", information, reviews, comments, messages, photos, profiles, send emails, submit materials, suggestions, ideas, comments, questions, or other information (collectively "User Content"), so long as the User Content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You agree that all of the User Content and information posted on the Service/Platform (including any ratings, reviews and/or other User Content posted by you), is the sole and exclusive property of UrbanCare or the party posting such content. UrbanCare reserves the right (but not the obligation) to remove, change or edit such User Content in its sole discretion.

Reliance on Content

"Star ratings", opinions, advice, statements, reviews, offers, or other information or User Content made available through the Service/Platform, but not directly by UrbanCare, are those of their respective authors, and should not necessarily be relied upon. Such authors are solely responsible for such User Content. UrbanCare does not:

Under no circumstances will UrbanCare or its affiliates be responsible for any loss or damage resulting from your reliance on information or other content posted on the Service/Platform or transmitted to or by any Users.

Information You Provide to UrbanCare

Upon using or registering for an account on the Service, you will be prompted to disclose certain information about yourself and your service requirements if you request services. Some of this information will be sent to Service Pros, who will need this information to respond to you or to other persons or entities in connection with the Service/Platform. By providing this information to UrbanCare, or by submitting a Service Request, you are requesting, and you expressly consent to having details of your Service Request sent to Service Pros. You further consent to UrbanCare's use and display on the Service/Platform of anonymous data records from information collected from your Service Request, including your first name, last initial and the nature of the services you requested in your city. If you send a Service Request, UrbanCare will send additional identifying information such as your full name, contact phone number, email address, and physical address of the job location to the Service Pros whom you selected to send the Service Request to or it his/their absence to any other Service Pros who would be willing to take your request. For complete details on UrbanCare's use of your information, please see our Privacy Policy. You promise that all information you provide will be accurate, current and truthful to the best of your knowledge. If you provide any information that is untrue, not current or incomplete, or UrbanCare has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, UrbanCare has the right to refuse any current or future use of the UrbanCare Services/Platform (or any portion thereof) by you.

You are responsible for maintaining the confidentiality of your account password. You are also responsible for all activities that occur in connection with your account. You agree to notify us immediately of any unauthorized use of your account.

In the event that you provide UrbanCare with any feedback regarding the UrbanCare Service, including without limitation, any flaws, errors, bugs, anomalies, problems with and/or suggestions for the service or the Service ('Feedback'), you hereby assign to UrbanCare all rights in the Feedback, including but not limited to, the right to use such Feedback and related information in any manner we deem appropriate. Blocking of IP Addresses and UDIDs

In order to protect the integrity of the Service, UrbanCare reserves the right at any time in its sole discretion to block Users from certain IP addresses and UDIDs from accessing the Service.

SECURITY

We have implemented technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration or disclosure. However, we cannot guarantee that unauthorized third parties will not be able to defeat those measures or use your personal information for improper purposes. You acknowledge that you provide such information at your own risk.

TERMINATION OF ACCOUNT

This Agreement will remain in full force and effect while you use the Service. You may terminate your account at any time, for any reason. To cancel an account, please send an email to service@tidyfrog.com. If you terminate your account, your account will be disabled within 21 days. UrbanCare may terminate your account or this Agreement at any time, with or without cause, by sending notice to you at the email address you provide in your account registration, or such other email address as you may later provide to UrbanCare. All decisions regarding the termination of accounts shall be made in the sole discretion of UrbanCare. UrbanCare is not required to provide you notice prior to terminating your account. UrbanCare is not required, and may be prohibited, from disclosing a reason for the termination of your account. Even after your account is terminated, this Agreement will remain in effect.

GOVERNING LAW

The Terms of Use shall be governed in all respects by the laws of India and any legal proceeding arising out of this Agreement will occur exclusively in the courts located in New Delhi, India.

DISPUTE RESOLUTION

If a dispute arises between you and UrbanCare, our goal is to provide you with a neutral and cost effective means of resolving the dispute quickly. Accordingly, you and UrbanCare hereby agree that we will resolve any claim or controversy at law and equity that arises out of the TOS or the Platform in accordance with this Section or as we and you otherwise agree in writing. Before resorting to the filing of a formal lawsuit, we strongly encourage you to first contact us directly to seek a resolution via e-mail at support@tidyfrog.com. The dispute shall be resolved through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation.

INDEMNIFICATION

Consumer agrees to indemnify, defend and hold harmless UrbanCare, its parents, subsidiaries, affiliates, officers, agents, and other partners and employees, from and against any loss, liability, claim, demand or suit, including reasonable attorney's fees, resulting from or arising out of any act or omission of Consumer, except to the extent such loss is caused by UrbanCare's sole negligence.

NO THIRD PARTY BENEFICIARIES

Except as otherwise set forth expressly herein, nothing contained in this Agreement, express or implied, is intended to confer upon any person or entity, other than UrbanCare and the Consumer, any benefit, right or remedy.

ENTIRE TERMS OF SERVICE

The TOS, together with the Privacy Policy and any other legal notices or Additional Policies published by UrbanCare on the Platform, shall constitute the entire agreement between you and UrbanCare concerning the Platform. If any provision of the TOS is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of the TOS, which shall remain in full force and effect.

No waiver of any provision of this these TOS shall be deemed a further or continuing waiver of such term or any other term, and UrbanCare's failure to assert any right or provision under these TOS shall not constitute a waiver of such right or provision.

NOTICE

You agree that UrbanClap may provide you with notices, including those regarding changes to the TOS, by email, regular mail, or postings on the Website.

STATUTE OF LIMITATIONS

You agree that any cause of action arising out of or related to the Platform must commence within one (1) year after the cause of action accrues. Otherwise, such cause of action is permanently barred.

SECTION HEADINGS

The section headings in the TOS are for convenience only and have no legal or contractual effect.

SURVIVAL

The following provisions shall survive termination of the Agreement: No Warranty or Endorsement, Interactions and Disputes with Vendors, Release, No Warranties, Limitations of Liability, all provisions in the Content on Service section, Disclaimers, Jurisdiction and Choice of Law, Dispute Resolution, Notice, Indemnification, No Third Party Beneficiaries, and Survival.

This TOS is effective as of September 20, 2015.