Refund and Cancellation Policy

Our management has developed this Refund Statement(Policy) to express our firm commitment to aid our users better understand what happens if the users are not satisfied with the service provided by Tidyfrog.

REFUND POLICY

This Agreement is effective as of 01 March, 2018

UrbanCare, a partnership firm ("UrbanCare" or "we" or "us") values your association with us. In this Refund Policy ("Policy"), we describe the refund procedure in the event you are dissatisfied by the services provided by UrbanCare (the "Company") and website "www.tidyfrog.com" (collectively the company and the website would be referred to herein as "Platform"). If you have any questions or comments about the Refund Policy, please contact us at service@tidyfrog.com. This Policy is incorporated into and is subject to the Terms of Service of Service Pros and Terms of Service of Consumer, which can be accessed at www.tidyfrog.com. Your use of the Platform and/or Services and any personal information you provide on the Website remains subject to the terms of the Policy and UrbanCare's Terms of Use.

1. REFUND OF PAYMENT DONE

a) In event of unsatisfied service

In the event that you are unsatisfied with the service provided by the “Platform”, you can initiate a discussion with the management for the refund of the payment made by you. After due diligence, if found faulty, the management shall refund the payment made by you within 7 days from the date of grievance registration.

b) In event of faulty spares

In the event that the spares changed by the service technician from the “Platform” are found to be faulty, the “Platform” assumes full responsibility and shall rectify by providing you with proper spares or refund the payment made by you within 7 days from the grievance registration provided that the grievance is registered within 7 days from the date of servicing.

2. CANCELLATION OF SERVICE BOOKING

In the event that you have made a booking on the “Platform”, you can cancel the booking by calling on the notified number 48 hours before the scheduled appointment. In the event of failure to do so, you will be liable to pay the “Company” the applicable service charges.

3. REFUND & CANCELLATION POLICY UPDATES

THIS POLICY IS CURRENT AS OF THE EFFECTIVE DATE SET FORTH ABOVE. URBANCARE MAY, IN ITS SOLE AND ABSOLUTE DISCRETION, CHANGE THIS POLICY FROM TIME TO TIME BY UPDATING THIS DOCUMENT. URBANCARE WILL POST ITS UPDATED POLICY ON THE PLATFORM ON THIS PAGE. URBANCARE ENCOURAGES YOU TO REVIEW THIS POLICY REGULARLY FOR ANY CHANGES. YOUR CONTINUED USE OF THE PLATFORM AND/OR CONTINUED PROVISION OF PERSONAL INFORMATION TO US WILL BE SUBJECT TO THE TERMS OF THE THEN-CURRENT POLICY.